Refund Policy
Last updated: 25 August 2026
This Refund Policy applies to consultation and workshop bookings made with Toolkit Cypress Field Ltd, trading as Solana Wallet Safety Guide.
1. General Principles
We want you to feel confident booking our services. This policy outlines when refunds are available, how cancellations work, and what happens if either party needs to reschedule.
2. Cancellation by You
More than 48 hours before the session
You may cancel your booking and receive a full refund of any payment made. Contact us at hello@toolkitcypressfield.click with your booking reference.
Less than 48 hours before the session
Cancellations made within 48 hours of the scheduled start time are eligible for a 50% refund. The remaining balance covers preparation time and the reserved slot.
No-shows
If you do not attend a scheduled session and have not notified us in advance, no refund is provided. We will attempt to contact you at the email address on file before marking the session as a no-show.
3. Rescheduling
You may reschedule a session once at no charge if you notify us at least 48 hours in advance. Rescheduling requests within 48 hours are handled at our discretion and may incur a £25 administrative fee.
4. Cancellation by Us
If we need to cancel your session due to advisor unavailability or technical issues on our end, you may choose a full refund or reschedule at no additional cost. We will notify you as soon as possible.
5. Partial Refunds
Partial refunds may apply when:
- A session is cut short due to technical failure on our end (proportional refund)
- You cancel within the 48-hour window (50% as described above)
- A workshop cannot proceed due to insufficient participant numbers (full refund if we cancel; see Section 7)
6. Non-Refundable Items
The following are not eligible for refunds:
- Sessions already completed in full
- Follow-up email summaries already delivered
- Printed workshop materials already dispatched
- Expedite fees for urgent scheduling
7. Workshop-Specific Terms
Group Wallet Safety Workshops require a minimum of four confirmed participants. If fewer than four participants are confirmed 72 hours before the scheduled date, we will offer to reschedule or provide a full refund.
Deposits for on-site workshops (where applicable) are refundable if cancellation occurs more than seven days before the event. Within seven days, the deposit is non-refundable but may be applied to a rescheduled date within 90 days.
8. Work Already Started
If you request cancellation after a consultation has begun, no refund is available for the portion of the session already delivered. If exceptional circumstances prevent completion, contact us to discuss options.
9. Refund Process
Approved refunds are processed within 10 working days to the original payment method. Bank transfers may take an additional 3–5 working days to appear in your account.
To request a refund, email hello@toolkitcypressfield.click with:
- Your full name and booking reference
- Date of the scheduled session
- Reason for the refund request
10. Disputes
If you are dissatisfied with a completed session, contact us within 14 days. We will review your concerns and may offer a partial refund, a complimentary follow-up session, or another resolution at our discretion. This does not affect your statutory rights under UK consumer law.
11. Contact
Refund enquiries: hello@toolkitcypressfield.click
Office 11, 57 Sample Road, London ZZ1 1AB
Phone: +44 20 0000 3290